Customer is king

Here is a classic example of how competition can ‘tame’ an arrogant company. The company in question is Pehla, the Dubai-based distributor of satellite television channels across Middle East.

My subscription for Pehla package expired a few days back. Since I had decided on an alternative to Pehla, I had not bothered to renew. I have been using Pehla for the last two years, and I must admit their customer service is atrocious. They don’t reply to the e-mails sent nor they give satisfactory replies on phone. Moreover, they charge a bomb for using their services.

Today morning I got a call from Pehla representative in Dubai. She told me that my subscription had expired, and she had faxed me a renewal form. It is to be noted that the conversation was in a very polite tone, earlier unheard of. Looking for some excuse, I told her I would be renewing it very soon. Hearing that, she jumped, and said: “Why sir, what happened sir…blah, blah.” Finally, in a sad tone she said bye and ended the call.

Now, the reason for Pehla’s down-to-earth attitude is linked to Dish TV’s growing popularity among Indians in the Middle East. Although illegal, Dish TV’s receivers can be purchased in India, and fixed across homes in Middle East.

Some months back, Pehla tried to counter Dish TV by issuing threatening ads in local newspapers against customers using Dish TV services. Sadly, it didn’t work for them I guess. Now, they have taken to more humane approach. They will click only if they slash their subscription rates.

(Read earlier article on Pehla-Dish TV)

200 Not Out

Dear Readers,
I would like to take this opportunity to thank you for taking the trouble of coming to my blog.
This is my 200th post. I started blogging in July 2006, and I am quite happy that I could carry it so long, inspite of some minor hitches mid-way. I was drawn into blogging sometime around 2004, but somehow I was not able to sustain that blog. I hope to do better this time around.
Blogging, for the last 11 months, has been an education to me in many ways. The best part was interacting with people across cultures and borders.
The one bad thing is that I am a bit lazy to write long posts. The same holds good for my comments in other blogs too. I hope I get enough motivation to write long posts henceforth.
Thanks once again!
Regards,
Kishor

A special mention goes to…

Polyclinics boom



It’s raining polyclinics and medical centers in Oman these days. International Medical Centre LLC is being launched formally today although it has been in operation for more than six months in Ruwi. Old heavyweights like Badr Al Sama, Lama, Hayat, Muscat Private Hospital, Hatat, etc are in expansion mode by adding new departments and latest medical gadgetry. I wish these hospitals had more qualified and capable doctors to boost the morale of patients.

Beware of charlatans

Stranger: Excuse me, please.

Me: Yes, tell me.

S: English or Hindi?

M: Anything will do.

S: (Speaking in Hindi) Actually, we wanted some help. We are basically from Sohar. We lost our belongings on a trip to Muscat today. We desperately need some money to get back to Sohar. Please help us with some cash (at this juncture, he points out to a car nearby with women and kids).

M: (Getting suspicious) Sorry, I can’t help you.

The next minute, the stranger gets into his car and drives away.

I’ve faced this incident a couple of times in Qurum and Ruwi over the past one-year. Except for the plot and actors, their agenda is same: take gullible people for a ride and make some quick bucks. The lead person in the act is an extremely talented actor, and supporting actors in the car are also quite good. Each time he points out to the car, they put up a sad face, looking pointlessly. What they seriously lack is a creative and convincing script to unleash their intentions.

So, next time, someone comes up with ‘Sohar’ or ‘Salalah’ story, you know what to do!