Further to my post on lost baggages on Jazeera Airways, Patrick Coutinho, a reader has commented on his experience with lost baggage on the same airline. Here are his experiences:
First comment:
Ironically, I was travelling today from Mumbai to Dubai on the SAME flight no. J9547. This was a direct flight. I lost ONE very important BAG.
Can anyone tell me who to contact in Jazeera. I need someone HIGH up, so that this issue can be brought up. I am very troubled by this, since my bag had important items.
Rgds
Patrick Coutinho
Second comment:
Dear Friends,
I have GOT my bag back just now, within 8 hours of losing it, with all my valuables intact.
Jazeera airlines response to my plea was phenomenal. I received calls from their VP as well as the Service Delivery manager.
I think their service in this matter was really fantastic. I had important documents and they found my bag in Kuwait and got in down to me tonight.
I think its important to report problems immediately and pursue them. I feel terrible about what happened with Kishore. I also think that the client-facing staff in Jazeera (local office in Dubai) should be better trained and much more responsive and supportive.
Once the senior management, came to know about my problem, it was solved very very quickly.My experience today with Jazeera airlines was excellent.
thanks Jazeera. I will definitely fly them again.
rgds
Patrick
PS: Patrick, I was not at the receiving end, rather it was sent to me by an aggrieved person in Muscat.

