All is well that ends well

Further to my post on lost baggages on Jazeera Airways, Patrick Coutinho, a reader has commented on his experience with lost baggage on the same airline. Here are his experiences:

First comment:

Ironically, I was travelling today from Mumbai to Dubai on the SAME flight no. J9547. This was a direct flight. I lost ONE very important BAG.

Can anyone tell me who to contact in Jazeera. I need someone HIGH up, so that this issue can be brought up. I am very troubled by this, since my bag had important items.

Rgds

Patrick Coutinho

Second comment:

Dear Friends,

I have GOT my bag back just now, within 8 hours of losing it, with all my valuables intact.

Jazeera airlines response to my plea was phenomenal. I received calls from their VP as well as the Service Delivery manager.

I think their service in this matter was really fantastic. I had important documents and they found my bag in Kuwait and got in down to me tonight.

I think its important to report problems immediately and pursue them. I feel terrible about what happened with Kishore. I also think that the client-facing staff in Jazeera (local office in Dubai) should be better trained and much more responsive and supportive.

Once the senior management, came to know about my problem, it was solved very very quickly.My experience today with Jazeera airlines was excellent.

thanks Jazeera. I will definitely fly them again.

rgds

Patrick

PS: Patrick, I was not at the receiving end, rather it was sent to me by an aggrieved person in Muscat.

Oman: Likes and dislikes

I will be completing three years in Oman in a couple of months from now. A milestone for me considering that I had planned to return back to Bangalore the same week I landed in Muscat. Friends back home keep on asking my opinion on life in Oman in general. Accordingly, I have compiled the likes and dislikes list. Here it goes:

Likes

1. Weather
2. 24 hours water and electricity supplies
3. Clean and wonderfully laid roads
4. Well maintained roundabouts
5. Rugged mountains
6. Breathtaking desserts
7. Wonder called the Falaj
8. Well kempt beaches
9. No pollution
10. Commuting time between office and residence
11. Availability of time to spend with family
12. Shopping malls
13. Low crime rate
14. Incredibly friendly and helpful locals (except when they are behind the wheels)
15. Cars
16. Arabic cuisine
17. Local culture and tradition

Dislikes

1. Road rage
2. General laid-back attitude
3. Bureaucracy
4. Medical services
5. Education standards
6. Non-competitive workplaces
7. Slow adaptation to technology
8. Lack of public transport
9. Murky rules

ONTC? No, thanks!

“Travel in comfort with ONTC this holiday.”

Thus reads an ad by Oman National Transport Company (ONTC) in today’s newspaper. It reminded me of a story which happened to us during Eid holidays last year. Last October, we took a sleek-looking ONTC bus to Dubai, and the journey was just horrible. To begin with, the driver and conductor/helper were arrogant and rude, and they hardly bothered to reply questions posed by passengers, who like me, were on their maiden journey by road to Dubai. The driver also kept on talking on his GSM till the bus reached Sohar. Most of the time, he managed to control the steering with one hand (left hand) even as the vehicle zipped off at high speeds.

As soon as the bus approached the Al Walaja border, the conductor appeared from this deep slumber, and demanded our original passports and road permits be handed over to him for stamping purposes. He disappeared with our documents and came back only after 45 minutes. He then started handing over passports to passengers, and to my utter shock, he had misplaced my passport at the stamping counter. Looking cool as a cucumber, he nodded to my questions, and asked me to follow suit to search the missing passport. With my heart pounding at extremely high speeds, I walked with him, only to find my passport lying like an orphan at the counter. Utter carelessness was the story behind my missing passport. I can never forget that moment.

When the bus reached the Hatta border, thankfully, the passengers were told to get their passports stamped by themselves. It was a blessing for us although it meant standing in the queue to nearly two hours under the hot sun. I didn’t want the bus staff to play around with our documents, which if lost, is much more a difficult task to get it done all over again than finding a job in Oman!

My sincere advice is if you are planning a trip to Dubai by bus, then try private operators like Comfortline, etc. I am told they much much better than ONTC, on any given day.

Bloggers meet

After a couple of posts and dozens of comments, finally, three of us made it to the Oman bloggers meeting yesterday night. Al-Maawali dropped in first, I was next, and Amjad followed suit. A couple of guys, who had promised, did not turn up. We discussed some issues on blogging in Oman, forums being more popular than blogs, etc, over some delectable cinnamon rolls and coffees.

Nonetheless, this was a new concept in this market, and I hope many will turn up for the next meets. It was nice knowing Amjad and Al-Maawali from close quarters or rather one-on-one. One surprising element though was the presence of a reporter from an English weekly. Like they say in journo parlance, his ‘nose-for-news’ trait had brought him to the meet. On the whole, it was a nice experience for me personally, and I wish we meet at regular intervals henceforth at a much quieter place next time.

Amjad, are you listening?

Cyber squatting

The URL of Bank Sohar reads: http://www.banksohar.net. Why .net? Why not .com? Sounds a bit odd isn’t it? A glance in the cyber world confirms the worst fears ­­–– the domain name, banksohar.com, has been registered by a person in US till next March, and the domain is up for sale.
I don’t know whether the Bank Sohar guys have approached the Internet Corporation for Assigned Names and Numbers (ICANN) to get back the .com domain? Legally, nobody can use their trademark. Are they waiting for the cyber squatter to concede defeat? I am not sure either. Nonetheless, .net extension looks is a bit odd for a commercial bank.