If you recall, I had reviewed Wok of Life restaurant in May this year. On November 20, a person by name Richi posted the following comment on that particular blog post.

Richi said:

We were there for lunch 2 days back, yes it was a little late 2.30pm, hence, We headed for the buffet, were surprised that in a few seconds the staff started cleaning up, yes, we were late, but then we did not know that the restaurant does not entertain late guests, if we had known we would not take the trouble. Mr. Nelson please take note.

On December 9, Nelson responded to the comment, saying:

Dear Richi, let me thank u for bringing to our notice the incident. We apologise for falling short of customer service standard expected by you, we feel that the said incident is unpardonable, we have taken stock of the situation and I apologise on behalf of the entire staff at the wok of life and assure you the best of our services. Hope to see you soon, feel free to call me on 96469646 for any assistance – Nelson (Wok of life)

A little bit of Googling reveals that Mr. Nelson is Wok of Life’s partner/director. It also turns out he has a Wok of Life page in Facebook. Nice to know a customer feedback in the online world is taken seriously by a restaurateur – and that too in Oman.