Why so?

Some observations after living in Oman for nearly four years now. I’ve been pondering over it for a while without much success.

1. Why should ROP patrol cars always have a co-driver?

2. Why chairs are placed sideways in a manager’s cabin in government and some private establishments (the seating arrangement is not face-to-face)?

3. Why holidays are declared at the nth hour?

4. Why Omanis throng coffee shops early in the morning? Don’t they eat anything at home?

5. Why Omani women apply layers and layers of make-up 365 days and look stupid (I’ve noticed some don’t take breaks during Ramadan too)?

6. Why Omanis talk on their GSMs 24×7?

7. Why locals don’t have patience to wait for a couple of seconds once the signal turns green?

8. Why Omani cooking gas suppliers charge a rial more every time?

9. Why Omani men spend hours together at barber shops?

10. Why don’t Omani women wear the right length abayas? Most of the time, their abayas sweep the floors/streets, helping Muscat Municipality to a great extent.

11. Why do Omani women never step out of the house without a handbag?

12. Why Omani women artisans at Muscat Festival venues so camera-friendly?

Do let me know if you have answers for these.

Restaurant responds to customer feedback

If you recall, I had reviewed Wok of Life restaurant in May this year. On November 20, a person by name Richi posted the following comment on that particular blog post.

Richi said:

We were there for lunch 2 days back, yes it was a little late 2.30pm, hence, We headed for the buffet, were surprised that in a few seconds the staff started cleaning up, yes, we were late, but then we did not know that the restaurant does not entertain late guests, if we had known we would not take the trouble. Mr. Nelson please take note.

On December 9, Nelson responded to the comment, saying:

Dear Richi, let me thank u for bringing to our notice the incident. We apologise for falling short of customer service standard expected by you, we feel that the said incident is unpardonable, we have taken stock of the situation and I apologise on behalf of the entire staff at the wok of life and assure you the best of our services. Hope to see you soon, feel free to call me on 96469646 for any assistance – Nelson (Wok of life)

A little bit of Googling reveals that Mr. Nelson is Wok of Life’s partner/director. It also turns out he has a Wok of Life page in Facebook. Nice to know a customer feedback in the online world is taken seriously by a restaurateur – and that too in Oman.

Practice what you preach

The New Media Event — the only new media event in the Middle East – kicked off in Dubai today.

According to orgainsers of the event:

The New Media Event is the first and ONLY event in the region dedicated to the growing power of new media and will identify the most important new media tools used by major corporations and organisations around the globe. We will discuss challenges, issues and trends and help you find the right new media tools for your organisation.

For the first time in the Middle East key new media minds and regional experts will get together in one place to discuss how new media can help you build your brands and increase brand awareness. More importantly, this event will be the hotspot for all PR and marketing professionals who want to identify what works and what doesn’t work when it comes to new media in the region.

Very unlike their promise, their blog has no updates of the event, forget live blogging. Talk of new media conference.
Huh!

Etcetera

PRECARIOUSLY PERCHED: Workers manually cleaning the fibre-glass tiles at Qurum City Centre.
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The Cream and Fudge Factory

Checked out the newly opened ‘The Cream and Fudge Factory’ at Bareeq Al Shatti complex. My daughter wanted a strawberry scoop, and it came without the crispy waffle bowl initially, though we asked for one. Looks like the staff are going through ‘launch hiccups’. After sample tasting a couple of flavours, my wife said Muscat’s good old Baskin Robbins was way ahead.
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BreadTalk
BreadTalk has a lot of yummy-looking stuff, and unfortunately we were not in a mood to indulge ourselves. The whole place was jam packed, and looked like Muscateers have taken a liking for this new eatery in town. We picked up raspberry bread and a cake (I forgot the name). Both were good.

Disaster waiting to happen at Qantab beach

If you are a regular to Qantab beach, you wouldn’t miss young Omani kids approaching you with a “boat” offer. Their “boat” translates into a boat ride around the enchanting sea for a few rials with their small boats that are normally used for fishing.

I happened to be in Qantab a couple of days back, and was appalled at the safety hazard such trips pose to gullible people who won’t mind spending a few bucks to go around the picturesque spot with their families. A combo of sun, sea and sand sends an adrenaline rush which propels these families to risk their lives for a joy ride. A majority of boats in the beach are equipped with wooden planks and powered by a Yamaha engine, and driven by kids who are in the age group of 14-20 years. The boats don’t have any safety equipments and are not designed to ferry passengers by all counts.

To be honest, I have taken those boat rides with my friends (all men) a good three years back, and I must admit there is a lot of risk factor attached to such trips. The driver who took us around acted like a Daniel Craig and did all sorts of stunts in his book — I could imagine a chasing scene from a James Bond flick. Only saving grace on that occasion was all of us knew to swim in case the boat toppled. Another dangerous factor is these boats are handled by kids who have no great skills in maneuvering boats which can hold as much as 6-8 people, including women and children. Our friend who ventured into the sea yesterday with his family revealed how they felt shit scared when the young chap (driver) raced along the sea and made sharp turns are great speeds. In fact, they had to request the chap to cool down and reduce the speed. It is anybody guess the result if the boat topples in deep sea. Every time I am at Qantab, I have a silent prayer on my lips whenever I see a family getting into those boats.


There is a non-descript board in the beach put up by the Ministry of Tourism which states that those interested in boat rides must take boats approved by the ministry. This sets up a question. How does one know which boats are approved by the ministry and which are not. At a normal glance, all boats in the vicinity look illegal (no ministry approval). I am sure the ministry wouldn’t want fishing boats with zero safety features to ferry passengers on a dangerous trip. The place needs serious regulation from concerned authorities. Otherwise, the day is not far when Qantab will be in news for wrong reasons.

Oman Air CEO has ‘world class’ dreams

A report says:
The new CEO of Oman Air has revealed his ambitious plans to transform the carrier into a “world-class airline”. “It’s going to be hard work, but definitely doable,” said Peter Hill speaking to ATN exclusively at last month’s World Travel Market.

“We need to bring experts into the business, Omanis into the business and put a lot of effort into re-designing the product – that includes the interior, the uniforms and much more.”

Hill, the former CEO of SriLankan Airlines when it was managed by Emirates Airline, who was appointed to head up Oman Air four months ago, said he would not change the corporate branding of Oman Air but promised that “everything on board will be fresh and new”.

“Over the next two or three years, I want Oman Air’s image in the market to be one of the rising international airlines and in five years, to be considered a world-class airline.” (more)

By all counts, Oman Air’s earlier colours (white/green/red) were more impressive than the present blue-gold combo. The other day, I was walking past the Oman Air office in CBD at night, and their hoarding in new colours, with lights on, offered a totally depressing sight – so dim and unattractive. This is not the end. Many aircrafts of Oman Air still don’t sport the new livery. Why is the delay in getting branding done across the fleet? With the new CEO stressing on re-designing of the product, it looks like branding will remain the primary concern of top honchos for now. More pressing issues have been pushed to the backburner.

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