Scratch your head to get a card

Customer service is a big letdown in many establishments in Oman and our experience with National Bank of Oman (NBO) only substantiates the fact. Last week, we opened a new Al Kanz savings account at the newly done branch of NBO at CBD. No issues on the glitz and glamour front – like the colourful ads of the bank, the new interiors rocked as well. A sweet-talking man led us to the counter and the new account was created in 10 minutes. The lady at the counter forgot to give us the scratch card (goodies as part of new account) which throws up some instant prizes. When we reminded her about the card, she sheepishly said the cards were out of stock and noted down our phone number so that she could call us after four days. Fair enough. All is well till now.
Four days passed, five days over, and on the seventh day, we decided to visit the branch to check with the concerned lady and again she said the scratch cards were not ready. Probably next week, she said. This time her tone was not too pleasant (she gave an impression that she was doing us a favour by giving those cards). I am surprised that a bank like NBO, which has spent a fortune advertising in newspapers, magazines, hoardings about Al Kanz account, is dillydallying in providing scratch cards as promised. Are they really in short of cards or have they run out of gifts? Whatever the reason, they are taking their customer service and reputation to new lows. Their call center hotline (80077077) is another cold story. Yesterday, I tried five times, and waited for two minutes each with those automated crappy stuff, but never once was I able to talk to the phone banking executives.

NB-Ooooooh!

UPDATE: The issue is resolved. National Bank of Oman folks contacted me and subsequently the scratch card was issued to my wife. The card was worth an executive folder and a box of Patchi chocolate. My wife was very happy the way she was treated by NBO folks.

Over the moon

My daughter won a bronze medal at her school’s annual sports day. My wife and me are very thrilled since this is her first medal, and more so because unlike many parents, we don’t pressurize our daughter to do well in studies, sports and other extra curricular activities. So the medal comes as a bonus for us. We encourage her, but don’t exert pressure at any point. Moreover she is in grade one. Other than her regular schooling, she attends one class per week which takes care of her favourite subjects — drawing and general knowledge.


Identity the chief guest and win a medal? Parents leave no stones unturned to take photos/videos of their wards during the awarding ceremony.

B2B

I am back to my old ways. Yeah, I am doing fine, absolutely fine. Blogging will resume, and so will Tweets. Thanks to everyone who enquired how I was, including some touching Tweets.

See you in a while

In order to focus on core issues which are of utmost importance to me at this point of time, I have decided to take a break from blogging and other social media tools for sometime. I will be back once black clouds are off my radar.

Kick-ass movie, jack-ass procedure

I can’t help but crib about my experience with Al Shatti Plaza which has been recently re-branded as City Cinema, Al Shatti. Knowing very well that we wouldn’t get seats at the last minute for ‘Slumdog Millionaire’ yesterday, I stepped out after lunch at 2.30pm and purchased tickets for the evening show. The guy at the ticket counter said “free seating” and asked us to come at 5pm sharp.

When we arrived, there was a long queue waiting to get in which meant most of the tickets for the show were sold. Finally, we had to settle for a seating somewhere in the middle. My only concern is why keep ‘free seating’ on a weekend that too for a movie which is being well received by audience. During the show, I glanced around to find around 8-10 seats unoccupied in the whole theatre. They could have kept the seating numbers on to make life easy for people who took the pain to come early and book. If they can charge RO3 per ticket, they better get their plans right, all the time. They need to justify the pricing too. At RO2 per ticket, Ruwi Cinema was a lot better organized and consistent. How I miss Ruwi Cinema…

Who let the trucks out?

Showing no respect for ROP rule –– to stay away from highways during peak hours –– a truck is seen cruising along the Ruwi-Muttrah stretch at 1.30pm. The monster truck just adds to the congestion, which is getting worse by the day.

A point in the centre

This is from the footwear section (women and kids) of Centrepoint in Ruwi. A small portion in the floor is left uncovered, exposing electric wires, which could pose danger to tiny tots wandering in the vicinity. With the kind of attention to detail the store is known for, surprising they didn’t notice this one.

Lately, I have been noticing that Omani and Filipina ladies manning the cash counters are quite reluctant to gift-wrap items. I can understand their plight when the counter is busy, but not always. They give excuses like “gift wrap paper over” or “it will take time”. Couple of times, I took the trouble of taking those wraps and doing it myself at home. It doesn’t work always. A few days back, I had the time, so I waited to check their patience levels and in the process mine as well. Reluctantly, a Filipina – with a grim look on her face – wrapped the items, a handbag and a shirt, and the effort consumed a cool 15 minutes. To test your patience levels, head to Centrepoint!

Beware of Hotmail account scam

A report in Oman Observer says:

MUSCAT: If an e-mail from your beloved friend or relative whom you haven’t contacted for quite some time informs you that he is in a foreign land and his wallet was lost and makes a distress plea to send some money so that he can get out of the hotel where he was held for non-payment of the bill, and assures you that paying you back would be the first thing that he would do as soon as he reaches back, think twice before you panic. It must be a hacker’s call to victimise you by relieving you of your money and pride.

Before grabbing the car key to rush to the fastest sending money system in the locality with an earnest wish to help him out, call the person’s local contact numbers and make sure that you’re not falling to be the prey of an unscrupulous crook’s ploy. We received such an SOS from an assistant professor of a leading government college
in Oman, who is a reader and contributor to the Observer, wanting $1,800 to pay off the hotel bill in Perth, Australia, where she was holidaying for the past few days, after graciously excusing for not informing us before she left.

Apprehensive at the mail at the outset, we contacted the educator’s local GSM number only to find that we were not the only one to call her and check the fidelity of the mail but almost all the contacts in her mail box had contacted her to inquire if she was in Oman and if she needed money. One of her cousins in Los Angeles was about to send the required money to Australia, but on an intuition, he made a call to her mother-in-law in Karnataka to confirm the incident thinking that there was no point in contacting the alleged victim in Oman.

According to the professor, it all happened so when she received a mail last week from ‘Windows.com’ informing her to send her all e-mail IDs and passwords as part of their clientele upgradation. Having accepted the need as true, she parted with all her mail IDs and passwords with the bonafide belief in the mail. Hackers played the wreck and now she is not even able to access her mail box apart from causing serious fraudulent misrepresentation online.

Tariq al Barwani, Chairman, Knowledgeoman.com and Online Manager of Nawras, advises people not to entertain any suspicious mails in your inbox and even if it seems to be from one of your contacts but subject line needs to be checked and if it is suspicious, to delete them immediately. “See, people are naive and they trust others which is good but it will be taken for granted and be extra careful while using Internet” Tariq, who won the ‘Most Valuable Professional’ by Microsoft for the third time consecutively and the only Omani to win this coveted title, emphasises on the constant upgradation of all your anti-virus, spy-ware and all Internet security tools on a regular basis.

“Besides, do never share your password with any one and your e-mail ID with strangers. A regularly used password can be known to others; so keep changing your password every week or so, after all it takes a few minutes, yeah?” Tariq said. Now, the victim of online hacking has created a new mail ID and is informing all her contacts gathered from the business cards and other back up data with her and is sending SMS en-masse to all known people not to deal with her previous e-mails anymore.